Interaction Design Consultant
Clients included: ANZ, Country Road, David Jones, Department of Human Services, Echo Entertainment Group, Powercor, South East Water, Victoria Police.
As an Interaction Design Consultant at Capgemini, I partnered with organisations across financial services, retail, utilities and government to design digital products and solve complex business challenges. Working within the Digital Customer Experience team, I combined interaction design, business analysis and solution design to deliver customer-focused digital experiences.
Some key achievements:
- Developed future-focused concepts and business cases by combining industry research, emerging technology trends and interactive prototypes.
- Facilitated workshops, user research and collaborative design activities to help clients shape product strategy and improve customer experiences.
- Co-led the design of native mobile applications and responsive web platforms across a diverse portfolio of client engagements.
- Presented interactive prototypes and design concepts to stakeholders, aligning business, technical and customer needs through iterative design.